How ordering works
1. Request a quote
Use the quote form or email us with the product, quantity, delivery postcode and any specification. We price every quote live, so the figure reflects current supplier prices.
2. Quote and confirmation
Your quote shows the price, what is included (for example delivery), VAT treatment and the expected delivery date. Quotes are valid for the period stated on them.
3. Payment
- New private-sector buyers: a deposit is required before we place the order with our supplier. The balance is due as stated on the quote.
- Public-sector buyers (councils, schools, NHS and other public bodies): we can supply on invoice terms against a purchase order, in line with the contract or framework terms.
- Repeat account customers: credit terms can be agreed after the first orders.
4. Delivery
We confirm the delivery date and arrangements before dispatch. Please check goods on arrival and tell us about any damage or shortage within the period set out in our terms of sale.
VAT
Our VAT registration has been applied for. Until our number is issued, quotes and invoices will state the VAT position clearly, and a full VAT invoice will follow once our number is issued.