Policies / Quality policy

Quality policy

Our aim is to supply the right product, at the agreed specification, on time. We will:

• confirm the specification, quantity and delivery details in writing before ordering;
• buy from established suppliers and manufacturers and keep records of where goods come from;
• check orders against the quote and act quickly on any complaint, shortage or fault;
• record issues and use them to improve.

We do not currently hold ISO certification. The director is responsible for this policy and reviews it every year.

Last updated 18 October 2026.